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Customer Service Representative

Company Name:
Koch Davis
Answers inbound customer service calls with a warm and courteous greeting. Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding. Regularly seeks assistance to handle calls requiring extensive problem solving. Uses agronomic knowledge/database to solve customer concerns. Uses save training and current save offers to retain customers at every opportunity. Maintains customer database through accurate and timely data entry. Updates may include customer contact information, service related updates, and financial data. Identifies opportunities and present additional services to existing customers based on customer needs and agronomic conditions. Provides amicable resolution and reliable follow-up with the customer within the communicated time frame. Achieves and strives to exceed communicated quality standards as outlined in the quality assessment form. Provides dependable service while being available and open to the customer. Communicates customer impacting trends and ideas for improvement to manager. May perform outbound calls to internal and external customers to schedule applications and service calls.
Requirements
One year of related experience and training, or equivalent combination of education and experience.
Education
High school diploma or general education degree (GED)
Client
This company provides tailored lawn care and maintenance services.

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