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Customer Service Representative 100791

Company Name:
Tru Green
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer - AA/EOE/M/F/D/V
TruGreen is the nation''s largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve.
As with our customers, we are committed to providing personalized attention for our employees. We focus on developing our people by building proud, dynamic teams while helping employees reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Cultivate confidence.
At TruGreen, we do more than just care for lawns. We instill confidence in our customers. If you're driven to achieve a higher level of success, you'll find challenge and real rewards with us.
Position Overview
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Impacts revenues through efforts to retain and up sell existing customers.
Responsibilities
Answers inbound customer service calls with a warm and courteous greeting.
Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding. Regularly seeks assistance to handle calls requiring extensive problem solving.
Uses agronomic knowledge/database to solve customer concerns. Use save training and current save offers to retain customers at every opportunity.
Maintains customer database through accurate and timely data entry. Updates may include customer contact information, service related updates, and financial data.
Identify opportunities and present additional services to existing customers based on customer needs and agronomic conditions.
Provides amicable resolution and reliable follow-up with the customer within the communicated timeframe.
Achieves and strives to exceed communicated quality standards as outlined in the Quality Assessment form.
Proactively provides dependable service while being available and open to the customer.
Communicates customer impacting trends and/or ideas for improvement to manager.
May perform outbound calls to internal and external customers to schedule applications and/or service calls.
Education and Experience Requirements
High school diploma or general education degree (GED); or up to one year related experience and/or training, or equivalent combination of education and experience. Associate degree from a two-year college or technical school preferred. We perform pre-employment testing.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Location: Alcoa, TN
Job ID: 331652

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